Outsourcing/ TotalPack Support services
TotalPack is the outsourcing of parts or all IT infrastructure support of an organization to an outside IT service provider. The customer “rents” out knowledge and support rather than buying it!
The Demstar TotalPack program is a flexible combination of our support pack programs to suit the IT requirements and service levels of an organization.
Non customer-specific IT tactical tasks are off-loaded from the customer and managed by the Demstar support team, as the service provider, offering the customer peace of mind, allowing a focus on its core business activities.
Customer Benefits of TotalPack services
- Focus: company resources focus on creating value at its core business activity!
- Cost savings: cost of staff and operations/ predictability of expenses/ variable rather than fixed cost.
- Operational expertise: rent out know-how and keep up with rapid tech change and multi platform/ multi vendor complexity.
- Staffing issues: creates redundancy & control
- Reliability and SLA’s: control and quality resulting from contractual obligation of service provider
What functions can be outsourced?
Client level environment
- Desktop/ mobile support
- User MS application
- User connectivity with network and peripherals
- Email/ internet connectivity
- Personal peripherals
- Personal protection tools (anti-virus/ security)
Network level environment
- LAN Infrastructure (servers/ hubs/ etc)
- WAN infrastructure (routers/ switches/ firewalls/ etc)
- Network OS (Win/ Linux/ Unix/ AIX/ Novell)
- Network security
- Network redundancy and storage/ back up mgmt
- High availability clustering solutions
- Network peripheral devices (printers/ faxes/ scanners/ etc)